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1. #HOW TO REINSTALL A BOMGAR JUMP CLIENT MAC OS#
2. #HOW TO REINSTALL A BOMGAR JUMP CLIENT INSTALL#
3. #HOW TO REINSTALL A BOMGAR JUMP CLIENT SOFTWARE#
4. #HOW TO REINSTALL A BOMGAR JUMP CLIENT WINDOWS#

The support session is recorded for quality assurance.

#HOW TO REINSTALL A BOMGAR JUMP CLIENT SOFTWARE#

Use your mouse, keyboard, and applications to troubleshoot your technical issues.Īfter the remote support session is complete, the temporary software is uninstalledįrom your device. Normally, you will also be able to see the support representative Tool, you will see a chat window, where you can type to communicate with your IT support Once you download, install, and run the temporary software for the Remote Support How do I know that the Remote Support Tool is running on my computer?

#HOW TO REINSTALL A BOMGAR JUMP CLIENT MAC OS#

Remote Support works with Mac OS X, including Mountain Lion. Is over and you have terminated the session, the temporary software is uninstalled Which will allow you to share your screen with the support person. After you enter a Session Key on the page and press the Submit button, you will be prompted to download, install, and run a temporary software file,

#HOW TO REINSTALL A BOMGAR JUMP CLIENT INSTALL#

Provide a session key to initiate the report support session.ĭo I have to install anything to get Remote Support to work? If the technology issue requires the use of the Remote Support tool, IT staff will

Log technology requests with the Help Desk or the Technology Request Form as usual. This tool does not replace the Pepperdine Help Desk. IT staff will use this tool to assist students, faculty, and staff who need assistanceĭoes Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology Is resolved, the user terminates the session and the remote support software is deleted At the end of the session or when the user deems their issue To the user's computer and allows the support staff to view the user's computer screen Īnd when the user gives permission, support staff can show the user what to do orĮach remote session is logged and recorded to allow IT managers to audit and to ensure

When the session key is entered by the user, the remote support software downloads Nine digit session key to start a secure one-time session, which they will enter at To access the Remote Support tool, IT support staff will provide the user with a unique This provides technology support that is more timely and efficient for To receive technical support from IT support staff across campus networks or across This new remote assistance and screen-sharing service provides the community the convenience Why is IT implementing Remote Support at Pepperdine? Provides technology support that is more timely and efficient for the University. Use to help students, faculty, and staff with technology requests. The Remote Support Tool is simply a tool that Information Technology (IT) staff can

#HOW TO REINSTALL A BOMGAR JUMP CLIENT WINDOWS#

How do I know that the Remote Support Tool is running on my computer?.Do I have to install anything to get Remote Support to work?.Does Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology.Why is IT implementing Remote Support at Pepperdine?.Provides technical support that is more timely and efficient for the University. Support from IT support staff across campus networks or across the Internet.

This remote assistanceĪnd screen-sharing service gives the community the convenience to receive technical Help students, faculty, and staff with technology requests. The Remote Support Tool is a tool that Information Technology (IT) staff can use to Remote Support Tool Frequently Asked Questions Overview